ServiceNow Developer

Description of role and key responsibilities Reporting into the Investec Operations ServiceNow Architect, and working for Group Lending Operations; the Service Now Developer role includes, but is not limited to, the following activities: • Design and develop ServiceNow solutions to support and transform Lending Operations across the full lifecycle • Drive automation-first solutions, reducing manual effort and removing human intervention where feasible • Build and apply knowledge of the lending environment to deliver effective, business-aligned solutions • Partner with stakeholders across GLO to identify inefficiencies and propose improvements, not just implement requirements • Stay current with ServiceNow capabilities and advise on optimal use of the platform • Configure and customise ServiceNow (workflows, scripts, App Engine) and where appropriate develop integrations with lending and other bank systems • Contribute to process re-engineering, automation, AI / digital and continuous improvement initiatives • Provide shared platform support (~15% of time) across the Investec ServiceNow Operations instance, working collaboratively with other ServiceNow developers • Support delivery (testing, release), troubleshoot issues, and ensure solutions meet governance and security standards Core skills and knowledge • Strong ServiceNow development and configuration experience • Proficiency in JavaScript and ServiceNow scripting (Glide API) • Experience delivering automation-led solutions and reducing manual processes • Understanding of lending and credit processes, or the ability to quickly build domain knowledge • Experience identifying improvement opportunities and translating them into scalable solutions • Knowledge of ServiceNow platform capabilities, workflows, and App Engine • Experience with integrations (REST, SOAP, MID Server) • Familiarity with Agile delivery methodologies • Strong analytical and problem-solving skills Any other attributes that would be helpful, but not essential for the role. • Experience with Microsoft Power Automate (or similar low-code automation tools) would be advantageous, enabling the developer to design and integrate workflow automations alongside ServiceNow solutions. • Curiosity and initiative to continuously learn both the lending domain and ServiceNow platform • Experience in transformation or change delivery environments • Background in banking or financial services (lending preferred) • Strong stakeholder engagement and ability to challenge constructively • Mindset focused on automation and continuous improvement