ServiceNow Senior Dev/Architect

Strategic Architecture & Platform Ownership Own the ServiceNow architecture for the Investec Operations Instance of ServiceNow, ensuring alignment with enterprise architecture and technology strategy Define and maintain platform standards, design principles, and governance frameworks Work with GLO UK and SA on the roadmap for ServiceNow capability expansion, including automation, AI, and workflow digitisation Ensure scalable, secure, and resilient solution design across all implementations Collaborate with Group ServiceNow team to ensure alignment to the overall groups ServiceNow strategy Leadership & Team Management Lead and mentor a small team of ServiceNow engineers (initially 2 direct reports), setting direction, priorities, and development goals Provide technical oversight, code quality assurance, and design governance Foster a high-performance, automation-first engineering culture Solution Design & Delivery Architect complex, enterprise-grade ServiceNow solutions across the lending lifecycle Translate business strategy into technical solutions, challenging requirements and shaping optimal outcomes Oversee configuration, customisation, and integration patterns (REST, SOAP, MID Server) Ensure solutions are reusable, maintainable, and aligned with best practices Stakeholder Engagement & Advisory Act as the primary IOS ServiceNow advisor to senior stakeholders across GLO and Technology Partner with Glo Transformation to identify inefficiencies and shape transformation initiatives Influence decision-making through deep platform expertise and domain understanding Transformation & Continuous Improvement Drive automation-first initiatives, reducing manual effort and operational risk Lead process re-engineering and digital transformation efforts leveraging ServiceNow and adjacent platforms Stay ahead of ServiceNow innovations and recommend adoption where beneficial Governance, Risk & Delivery Oversight Ensure all solutions meet governance, security, and regulatory standards Oversee delivery lifecycle including design, build, testing, and release Provide escalation support for complex issues and platform stability Platform Contribution Contribute to the broader Investec ServiceNow ecosystem, promoting standardisation and reuse across business units Collaborate with other architects and platform teams to ensure consistency across instances Core skills and knowledge Extensive ServiceNow architecture (min. 5 years) and development experience Strong hands-on coding capability (JavaScript, Glide API) Experience building enterprise-scale workflows and automation Strong integration experience (REST, SOAP, MID Server) Experience leading engineering teams while remaining hands-on Strong stakeholder management and influencing skills Any other attributes that would be helpful, but not essential for the role. Experience with Microsoft Power Automate (or similar low-code automation tools) would be advantageous, enabling the developer to design and integrate workflow automations alongside ServiceNow solutions. Curiosity and initiative to continuously learn both the lending domain and ServiceNow platform Experience in transformation or change delivery environments Background in banking or financial services (lending preferred) Strong stakeholder engagement and ability to challenge constructively Mindset focused on automation and continuous improvement As part of our collaborative and agile culture, we follow a five-day work week in-office with flexibility of 1 day to support individual and business needs. What's in it for me? At Investec, you'll be empowered to bring your authentic self, contribute new ideas, and grow alongside colleagues who share your drive for excellence. You will be part of a collaborative and creative culture where we encourage and are committed to sustainability across our global business. You will share in our purpose of creating enduring worth and together, we'll achieve things tomorrow that hardly seem possible today