Business Service Operations Engineer, Isle of Man

Our client, a leading international telecommunications and connectivity provider, is seeking a driven and customer-centric professional to join their B2B Operations team. This is an exceptional opportunity to embed yourself within a forward-thinking business that is passionate about future technologies, global opportunities, and community focus. The Opportunity As a Business Service Operations Engineer, you will become an integral part of the frontline support team for enterprise business customers. This is an office-based role with no travel required, focusing heavily on seamless service delivery and end-to-end lifecycle coordination. You will act as a dedicated customer advocate, ensuring that installations, requests, and technical issues are resolved efficiently and to the highest industry standards. Key Responsibilities • Customer Advocacy & Support: Handle inbound and outbound communication with enterprise clients in a proactive, professional manner, keeping them updated on provisioning tickets. • Service Delivery Management: Oversee the complete workflow of customer requests, including the provisioning, maintenance, and cancellation of enterprise services. • Issue Resolution: Triage, troubleshoot, and prioritize provisioning issues using the ServiceNow platform, collaborating closely with internal technical teams and external partners. • Operational Monitoring: Monitor order backlogs, validate incoming workflows, and develop action plans to address bottlenecks. Hours & Environment • Hours: 37.5 hours per week. • Shift Pattern: Standard hours are Monday to Friday, 8:30am to 5:00pm (with flexibility available between 8:00am and 6:00pm). • Location: Modern office environment based in the Isle of Man. Requirements Essential: • Excellent verbal and written communication skills alongside top-tier customer service capabilities. • A solid general understanding of IT and technology. • Strong problem-solving skills and the motivation to continuously learn and develop. • Ability to work independently as well as collaboratively within a team. Desirable: • Prior experience in customer service roles. • Operational experience across IT networks, infrastructure, or data centres (though full training is provided). • Relevant IT or project management certifications (e.g., Cisco, Microsoft, CompTIA, ITILv3, Six Sigma, or Prince2). • A full UK Driving License. Please note: Due to the secure nature of this role, the successful candidate will be required to undergo standard pre-employment screening, including identity, residence, financial, and police checks.