Customer Service Advisor/Collections Officer

Customer Service Advisor/Collections Officer will be responsible for providing first-line support to customers via phone, email, and in-person, addressing account, billing, and metering queries. The role involves working with customers to agree on affordable repayment solutions, managing debt resolution activity, and collaborating with internal teams and external organizations to resolve complex issues. The successful candidate will demonstrate empathy, ownership, and a commitment to quality, while contributing to ongoing improvement of the customer experience.