B2B Account Manager

Our client is seeking a B2B Account Manager based in Jersey who will be responsible for managing and growing relationships with all business customers. This includes government departments, large enterprises, and SMEs. Reporting to the Head of Sales, this full-time role is focused on delivering exceptional service, driving revenue growth, and supporting the mission to accelerate the transition to renewable energy. The successful candidate will act as a trusted advisor, ensuring that solutions align with clients’ operational and sustainability goals while navigating the diverse needs of their customer base. This role requires a dynamic individual who can foster strong partnerships and adapt to changing market dynamics. The Account Manager will also be instrumental in promoting initiatives that enhance customer experience and retention. Job Duties Serve as the primary point of contact for all Jersey business accounts, including government, corporate, and SME clients. Build strong, long-term partnerships by understanding client objectives and challenges. Deliver tailored renewable energy solutions that align with customer requirements and compliance standards. Achieve individual and team B2B sales targets within the Jersey market. Identify upsell and cross-sell opportunities within existing accounts to maximise revenue. Maintain accurate sales pipeline and forecasting using CRM tools. Develop strategic account plans for key Jersey business customers, outlining growth and retention strategies. Collaborate with Marketing, Product, and Pricing teams to deliver competitive solutions tailored to local market needs. Monitor account performance and adjust strategies based on market trends and client feedback. Champion initiatives that enhance the B2B customer journey and improve overall experience. Resolve client issues promptly and effectively, ensuring compliance with company standards. Gather insights to inform product development and service improvements. Track and report on account performance, KPIs, and client satisfaction metrics. Ensure adherence to regulatory, financial, and ethical standards in all interactions. Job Requirements Proven experience in B2B account management or sales within energy, utilities, or related sectors. Strong communication, negotiation, and relationship-building skills with business clients. Ability to manage multiple accounts and priorities in a fast-paced environment. Proficiency in CRM systems and data-driven decision-making. Knowledge of Jersey market dynamics and regulatory environment is highly desirable. Full clean driving licence with access to own vehicle.