Senior Administrator, Client Handling

Our client is seeking a full-time, permanent Senior Administrator to join the Administration team. Reporting to the Manager or Senior Manager, this role will focus on the administration of a varied client portfolio, delivering attentive and proactive service in line with agreed procedures. You will work closely with clients, intermediaries, and colleagues, using your experience and judgement to maintain high service standards and support the development of more junior staff. Job Duties Administer a diverse client portfolio in accordance with internal procedures Prepare daily correspondence with clients and intermediaries for review Maintain statutory books and regulatory documentation for your own clients Attend to day-to-day client matters, ensuring completion of all related tasks Support periodic review processes and address action points Prepare and circulate agendas, board packs, and reports Attend client and board meetings and draft associated minutes and resolutions Oversee tasks such as payments, distributions, investments, and entity changes Collaborate with the onboarding team to ensure timely and compliant onboarding Maintain and monitor client data in core systems Ensure all KPIs and business targets are met Input time entries daily and manage WIP, billing, and aged debt Review client financial statements and assist with payments, including high-risk scenarios Supervise junior staff and delegate tasks within your portfolio Coach junior team members on administrative procedures and time management Assess and escalate risks appropriately in line with internal policies Conduct media and scrutiny searches and review KYC documentation Monitor AML and CDD requirements and address any regulatory changes promptly Support your manager and team with ad hoc project work and absence cover Job Requirements A good academic background with a minimum of a Table 5 qualification and willingness to study for Table 4 At least 4 years' experience working with UHNW/family office clients, including 3 years managing your own portfolio Strong knowledge of Jersey’s finance industry regulations and current practices Ability to interpret basic client financial statements Proficiency with Microsoft Office Excellent time management skills and the ability to work in a high-pressure environment Commitment to client service, with a proactive and responsible approach Flexible, collaborative, and eager to support others’ development Strong organisational and communication skills