If you enjoy managing client work with increasing responsibility and supporting the growth of less experienced colleagues, this role offers a clear path for development. A great opportunity for someone who values good teamwork, strong communication and consistent high-quality service to clients!
Location
Guernsey,
Channel Islands
Duties for this role include, but are not limited to:
- Completing routine administration and following Manager instructions.
- Effecting client banking transactions accurately.
- Applying client take-on procedures and understanding associated risks.
- Becoming familiar with the team's allocated client portfolio.
- Ensuring quality day-to-day service delivery.
- Understanding trust and corporate regulatory requirements.
- Communicating effectively with colleagues.
- Maintaining professionalism with clients and intermediaries.
- Working proactively with internal teams to deliver client data.
- Resolving queries and identifying practical solutions.
- Adhering to internal policies and procedures.
- Recording and managing chargeable time effectively.
- Managing cash collection and debtor control where applicable.
- Producing accurate written communications.
- Taking responsibility for self-development.
- Motivating and supporting junior staff.
- Meeting training and performance development goals.
- Escalating issues to senior colleagues when required.
Skills / Qualifications
The ideal candidate will have at least 2 years' trust administration experience and be studying toward a professional qualification such as STEP or ICSA. They will be accurate, analytical and able to work under pressure while maintaining high standards. Strong communication skills, a commitment to excellent client service and the ability to manage and prioritise workload effectively are essential.
For a full job description or further information on this role please call , or email .